Welcome to Eight Docs

Support

Assemble is made up of a team of seasoned Shopify experts with nearly 10 years of experience, including a friendly and wickedly-talented support team.


How Do I Make a Query?

 

📧  You can get in touch with our support team at app-support@weareeight.com

So that we can best help, please ensure you provide key details including:

  • What your query is about

  • Which theme you are using

  • Your .myshopify.com URL

  • Your .myshopify.com password (if the shop is locked for visiting customers)

  • Any screenshots that may help us resolve your query as quickly as possible.


When Are the Support Team Available?

We aim to respond to all queries within 24 hours, but please allow up to two working days for a response.


Monday:
9am - 5pm GMT+1
Tuesday: 9am - 5pm GMT+1
Wednesday: 9am - 5pm GMT+1
Thursday: 9am - 5pm GMT+1
Friday: 9am - 4pm GMT+1

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